Administrative Office Assistant Career Prep

MSB101 / 180 Hours / 12 Months / Self-Paced / Materials Included

Course Overview:

In this course, we will discuss and become proficient in the skills necessary to succeed as an administrative office assistant, including office etiquette, reception skills, technology, correspondence, calender management, bookkeeping, travel planning, and other duties performed by an assistant.

Curriculum Developer Biography:

Willow Nolland is an expert in education and eLearning, with more than ten years of experience in curriculum development and instructional design. She has worked in higher education for over twelve years, and has developed numerous courses and has been involved in curriculum development across disciplines. She has experience with academic program development and coordination, curriculum development, student learning outcomes, educational partnerships, and student development. In addition, she has developed and administered professional development programs for various groups, including teachers, counselors, healthcare workers and members of private industry. She is a certified Quality Matters Reviewer and has taken graduate courses in online course development. She designs and teaches online courses at the college level and is proficient in a variety of course management systems. She has helped educators redesign their courses to transition them from a face-to-face format to an online format, and has provided course editing assistance to others. As a freelance instructional designer and curriculum developer, her projects have included course editing and redesign of online continuing education courses for nurses, CEU curriculum development for healthcare workers and teachers, and course review and editing for various colleges and universities.

Course Outline:

Lesson 1: General Procedures

In this lesson we will explain why an administrative assistant is needed and become familiar with the things that are generally expected of an administrative assistant. Students will identify the main duties and functions of an administrative office assistant, including reception and phone duties, email and offline correspondence, calendar management, travel arrangements, typing, copying, filing, organizational duties, and other responsibilities.

Lesson 2: Office Equipment and Computers

In this lesson we will become familiar with the use of office equipment, including the computer, the internet, office programs, the printer, the copier, and fax machine. Students will demonstrate proficiency in the basic use of office equipment and programs. In addition, we will discuss the importance of office etiquette as well as the rules and habits of positive office etiquette.

Lesson 3: Using Microsoft Office

In this lesson you will learn about Microsoft Office.  Microsoft Office is a suite of programs that includes Word, Excel, PowerPoint, Access, Publisher, and OneNote. All of these programs share common features, such as the Ribbon Bar, Command Tabs, Smart Tags, Screen Tips, and Help.

Lesson 4: Business Documents

In this lesson we will discuss business documents, including the business letter, forms of address, other correspondence, legal documents, and reports. We will discuss the components of an effective business letter and become familiar with other forms of correspondence, as well as the various types of addresses.

Lesson 5: Language Usage

In this lesson we will discuss language usage, grammar, written and oral communication, and numerals. We will become familiar with the principles of grammar in writing, language usage and common language problems. We will discuss the importance of proper spelling and punctuation as well as spelling and punctuation tips and principles. In addition, this lesson will cover the principles of correct pronunciation using the International Phonetic Alphabet, as well as the use of numerals in written and oral communication.

Lesson 6: Financial Activities

In this lesson we will discuss business math concepts including use of a calculator, use of a spreadsheet, calculations, fractions and decimals, and graphs and chart. We will discuss tools for and principles of bookkeeping and accounting and become familiar with various banking accounts, trading, and business administration. In addition, this lesson will cover business taxes, including state and federal taxes, franchise taxes, sales taxes, withholding, and licenses.

Lesson 7: Career Advancement

In this lesson we will discuss presentation and communication skills, office management and supervision, and career planning. We will discuss the various advancement opportunities for the administrative assistant. In addition, this lesson will discuss and practice effective presentation and communication skills.

All necessary materials are included.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


**Outlines are subject to change, as courses and materials are updated.**