Computer Support Networking Specialist

MSIT117 / 810 Hours / 12 Months / Self-Paced / Materials Included

Course Overview:

The Computer Support Networking Specialist includes the basic entry requirements for hardware repair/troubleshooting, network troubleshooting, security awareness and Operating System troubleshooting. This track was determined by mapping the Information Assurance Technician options under the United States Department of Defense 8570.1 requirements and meets the compliance factors outlined.

The Computer Support Networking Specialist program is a sequence of courses designed to provide students with an understanding of the concepts, principles, and techniques required in computer information processing. Program graduates are to be competent in the technical areas of computer terminology and concepts, program design and development, and computer networking. Program graduates receive a Networking Specialist certificate and are qualified for employment as networking specialists.

Network specialists create and maintain computer systems essential for day-to-day business operations, ensuring network security and connectivity throughout an organization. They deal with monitoring network equipment, and maintaining, installing and configuring computer hardware and software. In the Network Specialist program, learn about installation and troubleshooting of network operating systems, cabling, Cisco routers and switches, and wireless and other LAN/WAN technologies. 

The Computer Support Networking Specialist program is a program that prepares qualified individuals to be proficient with Windows operating systems, computer hardware, design and development of databases, basic computer network technologies, formal help desk environments and mobile computing devices, install, maintain, manage and enhance local area networks (LAN) and wide area networks (WAN). The specialist will implement and/or configure voice-over-IP; email server management; Internet and cloud services; web server management; network routers and switches; standard network troubleshooting procedures; wireless technologies; and network operations management, including infrastructure monitoring, automation, software distribution and disaster recovery. Network-related software management responsibilities integrates the following core areas: Windows server and Linux network operating systems, user management and control and enterprise virtual servers. The program also covers network security measures such as intrusion detection, firewalls, malware and spyware.

The program prepares the graduate with the ability to test for certificates such as Cisco CCNA (Cisco Certified Networking Associate), Cisco CCNA Voice, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), ComptTIA A+, CompTIA Security+ and CompTIA Network+.

Potential occupations include: Linux/Unix Administrator, Network Administrator/Support, Windows Administrator, Network Manager and Cisco Administrator.

Computer Support Networking Specialists will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional
  • Implement computer networks
  • Implement client systems
  • Implement server operating systems
  • Implement network security components
  • Protect computer networks from attacks
  • Develop technical documentation
  • Troubleshoot network systems

All necessary materials are included.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


**Outlines are subject to change, as courses and materials are updated.**